International Business Entry Strategy Operations Managers

Supermac’s Ireland Limited requires multiple IBESOMs for their premises at Ballybrit Business Park, Ballybrit, Co. Galway.

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The IBESOM Role
In the IBESOM program, candidates will experience all aspects that make Supermac’s successful. For example, in our restaurants, the IBESOM provides overall leadership to the store, setting goals and objectives to drive each aspect of the business performance. The IBESOM directly supervises store personnel and sets out a plan for each of them to ensure each person contributes to the store performance. The IBESOM conducts business on a daily basis as if acting as an individual owner. This leadership is critical to the success of the IBESOM program and Supermac’s vision to expand into international markets with personnel experienced in our business.

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IBESOMs can rely on support from the Operations Manager and Area Manager when needed to facilitate alignment of goals with that of the overall company; however, the IBESOM largely dictates the specific location leadership. Within that scope falls many key functions such as hiring, staff motivation, training, health & safety, community involvement, inventory control, labour control, etc.

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The Job
Coaches, counsels, and develops Assistant and Trainee managers into a state of self-sufficiency to build and maintain high sales and profits. Pioneers international market entry strategies and execution plans when requested. Responds to requests from various head office departments. Prepares and delivers presentations to key stakeholders when requested. Takes the lead role in managing recruitment, selection, placement, training, development, and HR plans.

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Presents international market analysis and feasibility reports when requested. Gets involved in community, generating business and goodwill. Investigates and responds directly to employee relations and customer complaints, having the potential for significant impact on the business. Prepares detailed business plans for international market entry when requested. Ability to plan and prioritise. Operates within the guidelines of the law. Ability to adapt to new procedures, standards, and changes as directed by company or legislation.

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Conducts in-house appraisals in a timely fashion, leading to a personnel development plan for all employees. Conducts themselves in a professional manner at all times, especially when in the public eye. Refers all media inquiries to the Area Manager/Marketing Director. Gets to know customers’ profiles and who the market is and goes after it. Is fully flexible with regard to working hours, to include weekends and nights. Meets set targets with regard to food costs, labour costs, customer count, QSC Audit, and mystery shopper and pizza audit scores.

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Salary
€35,000–€40,000 p.a., based on experience, 40 hpw.